Employee Emotions Aren't Noise — They're Data

October 17, 2019 | Sigal Barsade, Interviewed by Frieda Klotz | Workplace, Teams, & Culture

Within organizations, emotions reveal not just how people feel but also what they think and how they will behave. Emotional culture gets communicated non-verbally in people’s facial expressions, vocal tone, and body language. You see it expressed by the people around you, including—or even most of all—managers. For companies, emotions are an important lever for improving employee satisfaction and productivity.

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Employee Emotions Aren't Noise — They're Data

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