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Redefining Performance Management at DBS Bank: How Lofty Ambitions and Innovative Metrics Sharpened Customer Focus

March 25, 2019 | David Kiron, Barbara Spindel | Managing Technology

Prioritizing process improvement, redefining performance, and committing to digitization, DBS Bank revitalized its performance management strategy and turned itself into one of the world’s most successful global digital banks.

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