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Revisiting Complexity in the Digital Age

June 17, 2014 | Martin Mocker, Peter Weill, Stephanie L. Woerner | Workplace, Teams, & Culture

As businesses grow and diversify, they almost inevitably make their range of offerings more complex. Until now, managing that complexity usually involved a trade-off between creating value from complexity and benefiting from the efficiencies of simplicity. But smart use of today's digital technologies can help companies finesse those trade-offs between costs and benefits. Digitization can help companies, for instance, increase product variety and integration while maintaining process simplicity.

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