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Automation, Labor, and the Future Workplace

August 15, 2019 | MIT Sloan Management Review | Data, AI, & Machine Learning

The continual worry of “robots coming for your job” has sharpened in the era of AI and robotics. Will automation replace human workers — or will it support them, helping to expand their capabilities and productivity? This collection of articles from MIT Sloan Management Review explores how automation and smart machines are changing the way companies work.

Articles included with this collection:

A New Approach to Automating Services
By Mary C. Lacity and Leslie P. Willcocks

The Shifts — Great and Small — in Workplace Automation
By David H. Autor

Four Ways Jobs Will Respond to Automation
By Scott Latham and Beth Humberd

Five Robotic Process Automation Risks to Avoid
By Chris DeBrusk

People and Machines: Partners in Innovation
By Senén Barro and Thomas H. Davenport

Using AI to Enhance Business Operations
By Monideepa Tarafdar, Cynthia M. Beath, and Jeanne W. Ross

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