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Designing AI Systems That Customers Won’t Hate

December 12, 2019 | Ziv Carmon, Rom Schrift, Klaus Wertenbroch, Haiyang Yang | Data, AI, & Machine Learning

Though autonomous technology has a large and growing range of potential applications, it also may threaten users’ sense of autonomy and free will, or their belief that they can decide how to pursue their lives freely. But companies can create systems users don't hate by protecting users' autonomy, unpredictability, and privacy.

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