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The Transformational Power of Recommendation

November 19, 2020 | Michael Schrage | Data, AI, & Machine Learning

As the technologies behind recommendation engines become more powerful, the advice and choices they produce could transform the customer and employee experience. Companies are already using recommenders to drive revenue, augment work, and develop human capital. But if the technology is to reach its full potential, companies will need to address sensitive issues around trust and privacy.

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