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Using AI to Enhance Business Operations

May 17, 2019 | Jeanne W. Ross, Cynthia M. Beath, Monideepa Tarafdar | Data, AI, & Machine Learning

Companies can turn AI hype into operational hay by developing their capacity for enterprise cognitive computing. This capacity entails five capabilities: data science competence, business domain proficiency, enterprise architecture expertise, an operational IT backbone, and digital inquisitiveness. The capabilities shape and are shaped by four practices: identifying use cases, managing application learning, cocreating applications, and thinking “cognitive.”

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